RETURNS

Can I Return a Product?

PLEASE NOTE: The information on this page is for returns on clothing items ONLY! Not artworks or fine art prints (see terms and conditions for artworks). 

Please contact sarahslaterart@yahoo.com.au for inquiries, and we'll respond within 1-3 business days

Slow Fashion Clothing Exclusives:

If you're unsatisfied with your slow fashion item, you have a 7-day window to exchange it from the date of delivery. However, please note that you are responsible for the shipping costs.

Since we create each item after your order, returns can only be accepted if we receive the item back. Once received, we upcycle and resell it to minimize fabric waste

For Returns:

• Items for return must be unwashed, unworn, and pet/human hair-free.
• You'll receive refund after we receive your item, that has been approved for refund.
• Store refund excludes original shipping costs.
• Customers arrange their return label.

Missing Order:

 

If your order hasn't arrived and the address is correct, consider these steps:

1. 1. If you live in an apartment complex, check with your leasing office.
   2. If the item seems lost, contact USPS directly, preferably in person at your local USPS.
   3. USPS can assist in locating misdelivered or undelivered packages.
   4. If it's confirmed lost or stolen, inform us at sarahslaterart@yahoo.com.au

While we regret any inconvenience caused, as a small business, we cannot fully reimburse you for stolen items.

Damaged Items or Wrong Order:

If you receive damaged items or the wrong order, we're here to help:

1. 1. 1. Contact us ASAP with your order number.
      2. Provide photos of the issue and order details via email to sarahslaterart@yahoo.com.au
      3. We will issue a full refund when damage item has been received or reorder the correct item.