ONE TREE PLANTED FOR EVERY ORDER*

FAQ

SHIPPING!

 

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Shipping rates are FREE WORLDWIDE!
Shipping internationally from Australia
Our international shipping charges do not include the destination country’s duty, tax or customs fees. If applicable, these will be assessed upon delivery. We can not and will not falsely report on an item's value to help avoid these fees. Estimated delivery times are not guarantees and items can sometimes get tied up in customs.
Tracking international packages
When we ship your order you will receive an email with a tracking number and a link to track your package. The linked page will contain up-to-date information until the package leaves the AUSTRALIA, after which it will not be updated until the package has been either delivered or returned to AUSTRALIA. Sometimes it is possible to check on the package’s whereabouts by tracking it via the foreign delivery agent.

Lost or damaged items
Keep all original packing materials as they may be needed for insurance investigation purposes. Email sarahslater@sarahslater.com.au to let me know about any damage ASAP. If possible, include pictures.
RETURNS
If you’re not completely satisfied,  email me to arrange a return within 30 days. All returns are subject to a 20% re-stocking fee. I, the Artist reserve the right to refuse service and/or limit quantities to anyone at our discretion.
PRIVACY
Information you provide to the shop through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to The Shop mailing list will only receive Shop related announcements, and may unsubscribe at any time. Ordering an item does not subscribe you to the mailing list – the list must be opted-into separately, via our checkout.
WHOLESALE ORDERING
Ordering in quantities of 5 or more in Prints? Contact me about wholesale rates: sarahslater@sarahslater.com.au
LIMITED EDITION PRINTS
A "signed and numbered limited edition print” is a print from an edition that is limited to a particular amount. Which means, only a determined amount of prints are printed, and once sold out will not be printed again. Each print has its own number. If you order a print that is numbered 11/100, this means that out of 100 prints in the edition, you have the 11th one signed by the Artist. 
ORIGINAL ART
An original piece consists of HIGH QUALITY ONLY material used for longitivtiy display purposes. All pieces are signed by myself, the Artist and will be sent with a COA - "Certificate of Authenticity".  
Anything else, please don't hesitate to contact me via email - sarahslater@sarahslater.com.au