ONE TREE PLANTED FOR EVERY ORDER*

COVID-19 SHIPPING UPDATE

GREAT NEWS: YES, I AM STILL SHIPPING!

ALL ITEMS ARE SHIPPED VIA AUSPOST

PLEASE NOTE: There are currently shipping delays for most international orders (outside Australia) to be expected.

Shipping Delays in Australia of up to 1-3 days due to high volume of parcels being mailed currently.

UPDATES

At the moment the post system is overwhelmed due to the high volume increase in online ordering. Once we mail your parcel the tracking might show that it is stuck in transit for a few weeks. That doesn't mean it is LOST, it is just stuck in the backlog of mail and will eventually arrive at your doorstep.

USA:
24 April 2020
There are flight disruptions and cancellations impacting all inbound and outbound items to USA.
We expect delays to USA of up to 2-4 weeks due to flight cancellations and government restrictions because of COVID-19. Express items will be given priority over Standard items during this time.
Australia Post has suspended its Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
Australia Post is working closely with partner airlines and postal operators to move items as quickly possible.
Please note: USA will no longer be performing signature on delivery for items delivered to USA due to government restrictions.
UK:
24 April 2020
There are flight disruptions and cancellations impacting all inbound and outbound items to United Kingdom.We expect delays to United Kingdom of up to 2-4 weeks due to flight cancellations and government restrictions because of COVID-19.Express items will be given priority over Standard items during this time.Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.United Kingdom will no longer be performing signature on delivery for items delivered to the United Kingdom due to government restrictionsAustralia Post is working closely with partner airlines and postal operators to move items as quickly possible.
NEW ZEALAND:

24 April 2020

Please be advised that normal services to New Zealand have resumed.Expected timeframes for key services to New Zealand are as follows:
  • Express Service: within 4 business days.
  • Standard Service: 6-10 business days
Express items will be given priority over Standard items during this time.Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
CANADA:
24 April 2020
Please be advised that we are experiencing international delivery delays into Canada of up to 4-6 weeks due to limited flights and government restrictions.Express items sent prior to 24 April 2020 will be given priority over Standard items during this time. From 25 April 2020 Australia Post will suspend the Express service until further notice.Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
DON'T SEE YOUR COUNTRY HERE. FIND IT ON THE OFFICIAL AUSPOST. WEBSITE - CLICK HERE.
COUNTRIES WE ARE STILL SHIPPING TO FROM AUSTRALIA:
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua And Barbuda
  • Armenia1
  • Aruba
  • Azerbaijan
  • Bahamas
  • Belgium1
  • Belize
  • Benin
  • Bosnia And Herzegovina
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • China1
  • Christmas Island
  • Cocos (Keeling) Islands
  • Colombia
  • Congo
  • Costa Rica3
  • Cuba
  • Dominica
  • Dominican Republic
  • El Salvador
  • Equatorial Guinea
  • Eritrea
  • Ethiopia
  • Faroe Islands
  • France1
  • French Guiana
  • Gabon
  • Georgia1
  • Germany1, 3
  • Gibraltar
  • Greenland
  • Guadeloupe
  • Guatemala
  • Guinea
  • Haiti
  • Holy See (Vatican City State)
  • Honduras
  • Hong Kong
  • Iceland1
  • Indonesia1
  • Ireland1
  • Italy1
  • Japan2
  • Kazakhstan1
  • Kenya
  • Kyrgyzstan1
  • Lesotho
  • Liberia
  • Liechtenstein1
  • Luxembourg1
  • Macao
  • Macau
  • Malaysia1
  • Mali
  • Malta1
  • Martinique
  • Mauritania
  • Monaco
  • Montenegro
  • Montserrat
  • Mozambique
  • Namibia
  • Netherlands1
  • Netherlands Antilles
  • New Zealand
  • Nicaragua
  • Niger
  • Nigeria
  • Norfolk Island
  • Paraguay
  • Reunion
  • Saint Kitts and Nevis
  • Saint Lucia1
  • Sao Tome And Principe
  • Serbia3
  • Singapore
  • Slovakia1
  • South Korea1, 2
  • Spain1
  • St Vincent and The Grenadine
  • Sudan
  • Sweden1, 3
  • Switzerland3
  • Syrian Arab Republic
  • Tajikistan
  • Thailand1
  • Togo
  • Trinidad And Tobago
  • Turkmenistan
  • Turks And Caicos Islands
  • United Arab Emirates2
  • United Kingdom1
  • United States of America1
  • Uzbekistan
  • Venezuela
  • Vietnam
  • Virgin Islands, British
  • Yemen
  • Zambia
  • Zimbabwe1

PATIENCE IS NEEDED IN THESE TIMES...

Unfortunately we can not speed up the shipping process and we ask for your understanding at this stage. Just know that your order will be on it's way.

Thanks for your understanding, we as one will get through this!

SARAH x

OFFICIAL AUSPOST WEBSITE FOR CURRENT UPDATES!